Returns are permitted up to 14 days after the date of delivery if products are returned to White Cladding in a new, unused and resalable condition. The customer is responsible for covering the cost of returning the products to White Cladding. White Cladding recommend using a recorded delivery service for return of products to ensure that they are returned in a satisfactory condition.

All returns must be agreed with White Cladding prior to their return and must be accompanied by our ‘Returns and Exchanges’ form (please contact us to request a returns form). This does not affect the customers statutory rights.

Goods Returned

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

  • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  • The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • at your risk and cost.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
  • If we agree that the Goods are faulty, we will:
  • refund the cost of return carriage;
  • repair or replace the Goods as we choose.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.